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How does a net banking app improve customer service?

The integration of mobile applications has boosted smartphone technology beyond our imagination. For tech-savvy generations, mobile phones, with applications, have become a vital part of life. This has led the banking trends to swing strongly in the mobile banking ways by offering customized products and services.

A mobile banking app is the result of this technological development, which offers convenience, speed, real-time assistance, personalization, and user-friendly interfaces. Most banks offer customized digital banking apps to meet the special needs of their customers. The IDFC FIRST Bank mobile banking app is one of them that offer enhanced customer service. Here’s what it offers you for a personalized experience.

  • Instant digital bank account through eKYC verification

IDFC FIRST Bank allows you to register for Internet banking by downloading its banking app on your registered mobile number from the Play Store or App Store. You are required to fill in a registration form and submit it online for verification and approval. A mobile banking registration helps you open a digital bank account with IDFC FIRST Bank.

You need to submit your details with supporting documents like the scanned copies of PAN Card, Aadhaar Card, or Voter’s ID, and your signature on a blank online for the purpose. The bank also requires you to complete an eKYC verification before activating your digital savings account.

  • Manage your bank accounts on a single platform

Linking all your bank accounts and managing them from one place is one of the most important features of a mobile banking app. It helps you to check your bank balance without logging onto different bank accounts. The IDFC FIRST Bank mobile banking app has smart features to categorize the transactions based on the description or mode of payments and view them to have a clear picture of your income and expenses. 

The app helps you with account balance check of all your bank accounts with the same bank or different banks instantly on the same page. It enables you to transfer funds from one account to the other, in which you find a low minimum balance. Other than this, it also helps you monitor your expenses, schedule payments, and manage investments.

  • Manage your money

IDFC FIRST Bank offers you the latest version of a mobile banking app with money-saving tools. It helps you control your finances by alerting you on overspending, suggesting a worthy subscription, and helping you lower your expenses. You can set aside some money for your short-term plans like going on a vacation, buying a car, and meeting marriage expenses.

The banking app can also find you the best mutual funds or unit-linked plans for investments. With a 3-in-1 trading, Demat, and savings account, you can trade in equity and commodities to earn high returns.

  • Quick bill payments 

Mobile apps have eased payments and money transfers. The IDFC FIRST Bank banking application enables you to make bill payments through QRC codes, NEFT, IMPS, QuickPay, and UPI-enabled payment methods. You can ensure high reliability, security, and safety by paying through any of these methods.

The app offers the facility to pay utility bills using the three-click bill payment method. With it, you can easily pay your DTH, electricity, gas, mobile phone recharge, and credit card bills.

The IDFC FIRST Bank mobile banking app can offer you all the best consumer services you are looking for with its advanced features.